Teddy Carol

           Work Experience & Sample Projects

                                                            Here's a glimpse of my professional journey and the value I've delivered to clients 

Brighterly – Customer Success Manager (CSM)

Remote | August 2025 – Present
Brighterly is an online learning platform that provides interactive math lessons for kids through personalized tutoring and engaging digital resources.

Team Size, Reporting Structure, and Overall Role:
Work independently while collaborating with the Head of Customer Success, tutors, and the operations team to ensure smooth onboarding, student progress monitoring, and timely support for parents and learners. Responsible for managing customer accounts, resolving concerns, maintaining satisfaction, and optimizing learning outcomes.

Key Achievements:

• Increased overall parent satisfaction by 28% through proactive communication, timely updates, and personalized support.

• Improved student retention by 22% by analyzing learner progress and recommending tailored lesson plans and schedules.

• Boosted onboarding efficiency by 35% by creating clear welcome guides, automating follow-up messages, and streamlining first-time user instructions.

• Reduced response time to parent inquiries by 40% through improved ticket routing and an optimized communication workflow.

• Increased tutor–parent alignment by 30% by coordinating progress reports, scheduling updates, and ensuring clear expectations for each learning cycle.

• Helped decrease lesson cancellations by 25% through accurate scheduling, proactive reminders, and conflict-prevention systems

• Strengthened platform engagement by 20% by gathering user feedback, identifying opportunities for improvement, and collaborating with the product team.

• Saved the Customer Success team 8+ hours weekly by implementing structured reporting templates, centralized student files, and communication tracking systems.

Let’s Talk English Corner – Virtual Assistant & Administrative Support Specialist

China (Online School) | 2023 – August 2025

Let’s Talk English Corner is an online English school that helps students improve communication skills through personalized lessons and interactive learning experiences.

Team Size, Reporting Structure, and Overall Role:
Worked independently while collaborating closely with the co-founder to manage daily administrative operations, scheduling, client communication, and travel coordination for virtual events. Supported multiple projects and ensured seamless operations across the school.

Key Achievements:

• Enhanced client satisfaction by 25% through timely responses, clear communication, and consistent multi-project support.

• Increased on-time project delivery by 30% by creating structured workflow templates and effective task-tracking systems.

• Boosted team productivity by 20% through improved file organization and the implementation of cloud-based collaboration tools.

• Reduced unnecessary operational costs by 15% by identifying inefficiencies and proposing time- and cost-saving solutions.

• Strengthened executive focus by freeing up 25% more time for high-priority strategic tasks through consistent administrative support.

• Improved client efficiency by 35% by organizing communication channels and introducing automated email sorting systems.

• Reduced scheduling conflicts by 40% with accurate calendar management and proactive coordination of meetings and travel.

• Saved executives an average of 10 hours per week by streamlining administrative workflows and introducing task-management tools.

• Maintained a strong record of client satisfaction by consistently delivering clear communication and timely support across all projects.

Administrative Support Specialist

Freelance Projects

2021 - 2022

Provided comprehensive administrative support to various small businesses and entrepreneurs.

Key Achievements:

• Managed email campaigns and customer communication for 5+ clients

• Created and organized digital filing systems, improving efficiency by 40%

• Coordinated virtual meetings and maintained detailed project documentation

• Developed standard operating procedures for recurring tasks

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